We want you to love each and every purchase you make from Glass Magic but we understand that sometimes your purchases just aren’t right. Please let us know by email This email address is being protected from spambots. You need JavaScript enabled to view it. or phone 0402 520 572 about the goods you wish to return.
*NOTE. Glass Magic does not refund, exchange or credit note on sale items.
All items must be returned within 7 days of receiving the product for an exchange or refund, after 7 days of receipt we will not accept returns. If you are an international customer and wish to return/exchange, please notify us immediately via email This email address is being protected from spambots. You need JavaScript enabled to view it. and we will assist you with your return. We understand your return may take longer than 7 working days to get back to us.
All goods must be returned in their original condition. The garment needs to be unworn, unwashed and all the tags attached, Glass Magic reserves the right to reject a return if it is not in its original condition. Items which smell of deodorant, perfume, or have makeup/tanning marks will not be accepted so please be careful when trying your garment on.
Return delivery on change of mind goods are at the expense of the customer.
Please take care when sending back to us as lost items in the post are your responsibility and we cannot offer refunds, exchanges or credit notes on lost parcels.
How to return
Returns are to be posted by Australia Post only.
Email us at This email address is being protected from spambots. You need JavaScript enabled to view it. with the details of your order and we will give you further instructions.
Faulty return policy
We aim to provide our customers with products of the highest standard and quality and a thorough check of your garment is undertaken before it is sent off. If you receive an item that you believe has a manufacturing fault please contact us on This email address is being protected from spambots. You need JavaScript enabled to view it. and we will try to resolve the problem as efficiently as possible. Please provide us with a photo of the fault and an explanation to help speed up the process.
In accordance with the Australian Competition and Consumer Commission if the product we have sent has a minor fault then we have the right to repair the fault and send it back to you. If we believe the fault cannot be repaired then we will send you a replacement product, which matches your original purchase. However if we are unable to replace or repair your faulty item then we will reimburse you in full for your purchase.
